Many IT service continuity plans are fundamentally flawed

Many IT service continuity plans are fundamentally flawed. Most business managers expect that all IT services will be restored within 48 hours or so of a disaster. Alarmingly, Sysop research indicates that it may actually take six months before all services are returned to normal!

The mismatch between expectation and practical delivery is brought about by a number of incorrect assumptions, including:

  • that non-critical services can be recovered in similar timescales to the “mission critical” services for which detailed ITSC plans have been developed.
  • that all services can be recovered to readily available “commodity hardware”.
  • that suitably-qualified IT personnel will be available to support the recovery in the numbers required for the time required.

But crucially, the most significant factor is the high levels of support effort required to sustain the newly-recovered services. This support commitment will drastically reduce the resource available to recover the remaining services.

Most IT departments have around 20% of their services defined as “mission critical” in a total population in excess of 50.Some 80% of services will take more than two weeks to recover; 50% will take more than a month; 25% will take more than three months.

IT Services Need to be Available in a Crisis
Experience of major contingencies (i.e. those that affect more than just IT infrastructure) reveals that emergency co-ordination teams need effective IT immediately. As the precise nature and impact of the contingency cannot be predicted, IT specialist resource is needed to provide emergency co-ordination teams with their requirements in an efficient and flexible manner. This activity will always take priority over the recovery of routine IT. As organisations become increasingly IT dependent it becomes even more necessary for routine IT (and the data / information upon which management depend) to be available to manage the crisis.

Building a Disaster Tolerant Infrastructure
By planning strategically it is possible to develop an I.T. infrastructure capable of maintaining IT service continuity throughout even a major contingency. modern server clustering and data storage mirroring can ensure the automatic fail-over of every single system within minutes – requiring no resource, intervention or dependency on scarce IT skills. With correct planning a highly-available infrastructure can be implemented with no overall increase in the Total Cost of Ownership.